IThe ITIL model™ (Information Technology Infrastructure Library) is a repository of good practice Information Technology Services. It aims to provide a comprehensive operational framework for the creation, supply and continuous improvement of technological products and services. For years the model has evolved, the most recent version is ITIL 4.
This training programme is intended for anyone wishing to learn the basis for the provision of IT services through the implementation of ITIL best practices. Its main objective is to allow you to discover and apply this repository in your daily professional tasks. The courses are mainly aimed at IT professionals who start their courses. transition to model ITIL™ 4but also to all practitioners who wish to update their skills.
At the end of this 3 days training, you will take a white exam to prepare for the official ITIL 4 exam™ Foundation. You will thus be perfectly trained in the fundamentals of this repository and will be able to obtain the first professional certification on ITIL™.ILTM 4 Foundation: the fundamentals of the ITIL repository
Content
1.Table Tower
- Individual introduction.
- Exploring the expectations and objectives of each participant.
- Introduction to the training framework.
- Alignment with specific objectives and issues.
- Identification of individual expectations and perspectives of participants.
2. Understanding the basics of IT services management
- Presentation and description of service terminology, utility, warranty, customer, user, service management and sponsor.
- Presentation and description of cost, value, organization, outcome, product, risk, utility and guarantee terminology for the creation of value of IT services.
- Presentation and description of service delivery terminology, service relationship management, service delivery and service consumption for the service relationship.
3. Understanding the 7 fundamental principles of ITIL™ 4
- The role, importance and functioning of ITIL principles.
- Presentation of the 7 principles:
- focus on value;
- start where you are;
- progress iteratively with the return of experience;
- collaborate and promote visibility;
- think and work holistically;
- remain simple and practical;
- optimize and automate.
4. Understand the 4 dimensions of the ITIL frame™ 4
- Presentation of the 4 dimensions :
- organisations and individuals.
- Information and technology.
- partners and suppliers.
- value flow and processes.
5.Understanding the ITIL Service Value System™ 4
- Presentation of the Service Value System (SVS).
- The relationship between the service value chain and how it contributes to value flows.
- Presentation of the objectives of each value chain activity:
- planning;
- Improvement;
- commitment;
- design and transition;
- obtaining and building;
- delivery and support.
6. Understanding the 15 practices of ITIL™ 4
- Presentation of practices and their objectives:
- management of information security;
- relationship management;
- the management of suppliers;
- IT asset management;
- the management of surveillance and events;
- Release management;
- management of service configuration;
- la gestion des déploiements ;
- l’amélioration continue ;
- la facilitation du changement ;
- la gestion des incidents ;
- la gestion des problèmes ;
- la gestion des demandes de service ;
- le support de service (service desk) ;
- la gestion des niveaux de service.
6. Se préparer à l’examen ITIL™ 4 Foundation
Conseils pour le passage de l’examen officiel.
Passage d’un examen blanc avec auto-correction.
Séance de questions/réponses.
Nous contacter pour le prix: contact@ sogesti.fr – sogesti@ gmail.com
